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Comcast Outage

April 14, 2025 at 1:15 PM PDT

Application Servers Employee Portal Online6 Aeries Panorama Management Secure File Transfer Data Center Golden Hills Irene Larsen TC McDaniel Juvenile Hall

Resolved after 3h 34m of downtime April 14, 2025 at 4:49 PM PDT

1:15PM - All of SCOE’s internal network circuits and circuit to Benicia Unified are down. Cause is unknown, currently working on getting a support ticket.

2:10PM - A ticket has been created with no ETA.

4:28PM - A Comcast tech is on-site to begin repair work.

4:49PM - The issue is resolved.

2025-04-15 8:31AM - Post mortem shows that circuits were down due to a micro-bend of the fiber at the Comcast Central Office headend.