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Firewall Degraded - Connectivity & Services Disrupted

February 13, 2024 at 1:36 PM PDT

Application Servers Employee Portal Online6 Aeries Network Monitoring Panorama Management Secure File Transfer Internet VPN

  • 2024-02-26
    • 10:37AM - Our vendor believes they know what new changes have caused the issues, but are still working on determining what is causing the bug.
  • 2024-02-17
    • 7:18AM - No outages since workaround applied.
  • 2024-02-16
    • 6:52AM - No outages seen so far.
  • 2024-02-15
    • 4:51PM - Firewall is back up and outage is resolved.
    • 4:33PM - Instead of having back to back outages..we are going to apply the workaround now.
    • 4:31PM - Outage due to card reboot.
    • 1:49PM - Outage cleared.
    • 1:45PM - Recovery taking longer than usual.
    • 1:22PM - Outage due to card reboot.
    • 9:12AM - Outage cleared.
    • 9:05AM - Outage due to card reboot.
    • 3:07AM - Outage cleared.
    • 2:51AM - Outage due to card reboot.
  • 2024-02-14
    • 11:31PM - Case team is still actively investigating the issue.
    • 9:27PM - Outage cleared.
    • 9:11PM - Outage due to card reboot.
    • 4:10PM - The issue has been assigned an internal case number with our vendor; further diagnosis is being done.
    • 3:44PM - Support Engineer states issue likely software related; working with another team to further diagnose.
    • 3:27PM - Outage cleared.
    • 3:19PM - Outage due to card reboot.
    • 3:08PM - Outage cleared.
    • 3:01PM - Outage due to card reboot.
    • 2:24PM - Engineer assigned to case with initial analysis.
    • 2:06PM - Outage cleared.
    • 1:59PM - Outage due to card reboot.
    • 12:21PM - Outage cleared.
    • 12:16PM - Outage due to card reboot.
    • 8:44AM - Awaiting case update.
  • 2024-02-13
    • 11:54PM - Outage Cleared: Card online.
    • 11:47PM - Outage: Card rebooted.
    • 6:58PM - Outage Cleared: Cards back online.
    • 6:42PM - Outage: Card rebooted.
    • 4:03PM - Cards are back in service.
    • 3:53PM - One set of cards rebooted
    • 2:45PM - Our case has been transferred to Engineering from Support.
    • 1:57PM - Cards are back in service.
    • 1:40PM - Cards are not automatically restarting. We are manually restarting the cards.
    • 1:36PM - Cards have rebooted causing an outage.

SCOE is currently working with our firewall vendor to resolve an issue with restarting line cards. Connectivity through SCOE is currently intermittent.

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